Privacy Policy

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Last Updated: 27th September 2025

B&D Glazing LTD (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services, including making online payments for window and door fitting.

1. Who We Are

We are B&D Glazing LTD, based at 63 Sandy Road, Everton, Sandy, Bedfordshire, SG19 2JU providing window and door supply and installation services.

If you have any questions about this Privacy Policy or how your data is used, please contact us at:

• Email: contact@bdglazing.co.uk
• Phone: 01480 260690
• Address: 63 Sandy Road, Everton, Sandy, Bedfordshire, SG19 2JU

2. Information We Collect

We may collect the following personal data when you use our website or services:

• Contact Information – name, phone number, email address, postal address.
• Payment Information – billing address and payment details (processed securely by our payment provider; we do not store card details).
• Service Information – property details required for installation, order details, communications with us.
• Technical Information – IP address, browser type, device information, cookies, and usage data.

3. How We Use Your Information

We process your personal data for the following purposes:

• To provide our services, including consultations, quotes, and installations.
• To process payments securely.
• To manage customer communications and appointments.
• To comply with legal and financial obligations.
• To improve our website and services.
• To send you updates and marketing communications (only with your consent).

4. Legal Basis for Processing

We process your data under the following lawful bases, as defined in GDPR:

• Contract – to deliver the services you have requested.
• Legal Obligation – to comply with tax, accounting, and regulatory requirements.
• Consent – where you have agreed to receive marketing.
• Legitimate Interests – for business improvement, fraud prevention, and website security.

5. Sharing Your Information

We will never sell your personal data. We may share your data with:

• Payment providers (e.g., Stripe, PayPal, or other secure processors).
• Service providers (such as IT support and hosting).
• Professional advisers (accountants, auditors, legal advisors).
• Authorities or regulators, where required by law.

All third parties are required to keep your information secure and use it only for agreed purposes.

6. International Transfers

If we transfer your data outside the UK/EU (e.g., cloud hosting or payment providers), we ensure adequate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

7. Data Retention

We keep your personal data only as long as necessary:

• Customer records – up to 7 years (for tax and legal compliance).
• Payment information – handled by payment providers, not stored by us.
• Marketing data – until you withdraw consent.

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (“right to be forgotten”).
• Restrict or object to processing of your data.
• Request transfer of your data (data portability).
• Withdraw consent at any time (for marketing).
• Lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise these rights, please contact us at contact@bdglazing.co.uk

9. Cookies

We use cookies to improve your experience on our website. Some are essential for site functionality, while others (with your consent) help us analyze site usage or show relevant advertising.

For details, see our Cookie Policy.

10. Data Security

We use appropriate technical and organizational measures to keep your personal data safe, including:

• Encrypted payment processing.
• Secure servers and firewalls.
• Limited access to personal data.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” 27th September 2025