GDPR Policy

---

Last Updated: 27th September 2025

B&D Glazing LTD  (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services, including making pay Privacy Policy (GDPR-Compliant)ments for window and door installation services. 

1. Who We Are

We are [Your Company Name], a provider of window and door supply and installation services. Our registered office is at [Insert Address].
If you have any questions about this policy or your rights, you can contact us at:

• Email: contact@bdglazing.co.uk
• Phone: 01480 260690
• Address: 63 Sandy Road, Everton, Sandy, Bedfordshire, SG19 2JU 

2. What Information We Collect

When you use our website and services, we may collect the following personal data:

• Identity Information: name, address, phone number, email address.
• Payment Information: billing address, card/payment details (processed securely by our payment provider – we do not store card details).
• Service Information: property details required for installation, communication history, project notes.
• Technical Information: IP address, browser type, cookies, and usage data. 

3. How We Use Your Data

We process your personal data for the following purposes:

• To provide window and door fitting services.
• To process and confirm your payments.
• To communicate with you about your orders and projects.
• To comply with legal and tax obligations.
• To improve our website and services.
• For marketing purposes (only if you have consented). 

4. Legal Bases for Processing

We rely on the following lawful bases under GDPR:

• Contract – to provide our services and process payments.
• Legal Obligation – to comply with tax, accounting, and regulatory requirements.
• Consent – for marketing communications (you can withdraw at any time).
• Legitimate Interest – to improve services and protect our business. 

5. Sharing Your Data

We do not sell your data. However, we may share your information with:

• Payment processors (e.g., Stripe, PayPal, or other providers).
• Service providers (IT support, website hosting).
• Professional advisors (accountants, lawyers).
• Authorities where required by law.

All third parties are required to keep your data secure and only process it in line with our instructions. 

6. International Transfers

If your data is transferred outside the UK/EU (e.g., via cloud hosting or payment processors), we ensure appropriate safeguards (such as Standard Contractual Clauses or adequacy decisions) are in place. 

7. Data Retention

We will retain your personal data only as long as necessary:

• Customer records: up to 7 years (for legal/tax purposes).
• Marketing data: until you withdraw consent.
• Payment information: processed by the payment provider, not stored by us.

8. Your Rights

Under GDPR, you have the following rights:

• Right to access your personal data.
• Right to rectification of incorrect or incomplete data.
• Right to erasure (“right to be forgotten”).
• Right to restrict or object to processing.
• Right to data portability.
• Right to withdraw consent (for marketing).
• Right to lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, contact us at contact@bdglazing.co.uk

9. Cookies

Our website uses cookies to enhance functionality and analyze usage. You can manage or disable cookies via your browser settings. See our Cookie Policy for more details.

10. Data Security

We use appropriate technical and organizational measures to protect your data, including:

• Encrypted payment processing.
• Secure servers and firewalls.
• Restricted access to personal data.

11. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” 27 September 2025.